Since the launch of online ordering in January I’ve had a lot of questions, a couple mistakes, and a few hilarious mishaps (don’t worry I won’t mention names) about how to order prints and digital downloads. I thought I’d take an opportunity to answer a few common questions about ordering from your gallery. Please feel free to refer to this blog post any time you have questions and if you have a question that hasn’t been answered here don’t hesitate to contact me.
FAQ: How do I buy prints?
Easy…peasy…lemon…squeezy! Once your inside your gallery (to access your gallery see the email sent to you from firstname.lastname@example.org) you’ll find a Buy or Add to Cart shown above the photo you are trying to purchase.
To add one photo to your cart at a time, click the Buy button and select This Photo from the menu.
Select the type of product you want for your photo: (If you’d like guidance here please contact me and I’d be happy to assist).
- Wall Art: Includes canvas, ThinWraps, Block Prints, Metal Prints, etc
- Paper Prints: Include your standard paper photos perfect for framing, scrapbooks, gifts, wallets, etc.
- Digital Downloads: Save a digital copy of the photo to your own hard drive for posterity or printing elsewhere.
Once you’ve chosen the type of print you want, you’ll be guided through your options for making the perfect print!
Your orders will come to me so I can make sure no funny business was done (i.e. you cropped Aunt Eddy’s head off) and then they’ll go off to the printer where the magic happens!
FAQ: What if I want to order several different photos at once?
Great question! Here’s the answer for that one.
When you click the Buy button simply select Photos from this Gallery. You’ll then see a thumbnail of every photo in your gallery, allowing you to pick and choose the images you want. NOTE: a selected image appears outlined in white.
Click Change Product if you want to select a different print type for your photos.
Once you’re all done selecting your photos and product type, click Add Photos to Cart button and everything will be placed in your cart to complete your order. When you’re finished click Checkout or if you’re still shopping click Back to Gallery. You can always go back and add any printable photos to your cart, including those in multiple galleries. Your gallery will be available for approximately six months. However, if you decide in the future you’d like to place an order, just contact me and I’ll reactivate your gallery!
FAQ: What Payment Types Are Accepted?
Good Karma Photography currently accepts Visa, MasterCard, AMEX, Discover, Amazon Payments and Paypal
FAQ: Cropping Photos? Do Huh?!
Good Karma Photography’s printing services allows you to custom crop photos when ordering. Don’t panic, it’s quite simple and when you order you will be guided through step by step. You can also contact me anytime for questions (day or night, but preferably day!).
When you are ordering from your gallery the available size offering is nearly endless, with so many custom sizes to choose from your photo may need a big of adjusting. This means when you order a print, you need to pay attention to make sure the best part of the photo isn’t cut off – that would be a shame!
If your photo doesn’t fit the desired print size you’ve chosen you’ll see crop lines in the shopping cart when ordering. You can adjust the crop while shopping by dragging the crop lines (in white) over your photo till you’ve reached the desired crop size and level. If you’ve made a mistake simply click Reset Crop and everything goes back to the beginning.
FAQ: What If I Can’t Get Everyone In The Photo
This often happens when printing 8 x 10 group photos. Those pesky buggers are notorious for cropping people’s heads right out of the group. You have a couple options here:
- Option 1: In your cart, when asked about cropping you’ll see three options [Default, None, Adjust] – Choose None. This will add two white borders to the print, but none of the photo content will be lost. You can either trim the photo when you receive it or frame it with a custom mat.
- Option 2: Choose a different print size, usually bumping up to an 8 x 12 is the perfect fit for a group photo
FAQ: What is a Lustre finish?
You have a couple options when choosing your print finish. Here’s a quick overview of each.
- Lustre: This finish is almost satin-like and is modestly textured allowing you to see light at just the right angle. It has the color saturation of a glossy print along with the fingerprint resistance of a matte print, and none of the nasty glare!
FAQ: How long till my prints come?
Lead times vary throughout the year but your prints (depending on the size of your order) shouldn’t take anymore than 2 weeks. If there is a delay I will be sure to communicate it to you in advance. Most average size orders are delivered within 7-10 days of ordering.
…and there you have it the top most asked questions by my clients.
Do you have a question you’d like answered about ordering prints with Good Karma Photography?
If so, feel free to leave your question in the comments and I’ll answer them as they come in! If I get enough perhaps your question will be featured in part II of the FAQ series!